My commitment to you
Your time is valuable, as is mine. I promise to honour our appointments and be on time for our sessions. I expect that you will also make the same commitment, because it is really a commitment to you and to your growth. This is why all sessions must be prepaid in full prior to the start of the session.
Refund Policy, Appointments
When you book an appointment with me, I commit to having the time available to serve you. This affects how many clients I book throughout the day.
- If you do not show up for a scheduled appointment, I do not offer refunds, nor do I apply the prepaid session fee to a new session.
- If you do not show up for a free Discovery Session, there is no guarantee I will offer you another free session.
If you have to cancel or reschedule an appointment
Life happens and you may have to cancel or reschedule a session. You can do that within the email confirmation (and subsequent reminder) issued by our appointment booking system SimplyBook.
There is no fee for cancelling or rescheduling if you do so a minimum of 24 hours in advance of your session.
For cancellations made less than 24 hours for a confirmed appointment, or for no-shows, your prepaid fee is applied to your missed session.