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also known as Terms of Service

Effective Date: March 1, 2023

These terms and conditions (the “Terms and Conditions”) govern the use of (the “Site”). This Site is owned and operated by Della Ratcliffe. This Site has e-commerce sections.

By using this Site, you indicate that you have read and understand these Terms and Conditions, and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Della Ratcliffe and the Site’s creators. This includes, but is not limited to images, text, logos, document, downloadable files and anything that contributes to the composition of our Site.

Sales of Digital Goods and Services

The Terms and Conditions govern the sale of goods and services available on our Site. The following goods and services are available on our Site:

  • Self-directed online courses
  • Private group subscription
  • Online events
  • Private coaching appointments with Della Ratcliffe

The services will be paid for in full when the digital goods and services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock or not available (in the case of private appointments). All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund in the currency your paid and equal to the amount you paid. You agree that it is your responsibility to monitor your payment instruments to verify receipt of any refund.

Private Group Membership Subscription

Membership subscriptions automatically renew and subscribers will be automatically billed until we receive notification via email of the subscription termination. Subscribers can cancel at any time.

To cancel a membership subscription, email with your request to unsubscribe and provide the date you would like your subscription to end.

Inner Journey Events will then cancel the subscription and remove you from the subscription membership. We will then confirm your cancellation by email.


We accept the following payment methods on our Site

  • Credit Card, via our payment providers Stripe and Square
  • PayPal

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Refunds for Goods and Service

Our policies for return or refund on Digital Goods and Service can be found on our website in the footer area on each page and the following links::

  • Refunds and Cancellation, appointments with Della Ratcliffe, click here
  • Refunds and Cancellations, digital goods (online events and courses), click here

Consumer Protection Law

Whether the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.  If there is a conflict between these Terms and Conditions and the legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Della Ratcliffe and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from use of our site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Della Ratcliffe and our directors, officers, agents, employees, subsidiaries, and affiliates from any action, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, these provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site, on this Terms and Conditions webpage.

Contact Details

Please contact us if you have any questions or conditions via our online contact form on our Connect page or by emailing